I first became acquainted with Kay (Kanokwan Subhodyana) a few years ago when she assisted me with immigration matters.

A year ago, I sought her once again for further immigration help.  My circumstances were not simple and with a convoluted history, Kay had a big job ahead of her in assisting me with my Permanent Residency (PR) application.  Kay proved to be invaluable in many ways – she knew the clauses and rules very well, and when unsure, she would go and investigate them and return in a timely manner with an answer.

There is no doubt that I was not the easiest client Kay had to deal with, but she did her work professionally and with compassion.  She was a great support when I was unsure of things and was patient with my lack of communication that sometimes spanned a week or two.  She did all that she could for me, working meticulously, even to the point where it made me exasperated.  However, she would calmly tell me that we should not cut corners.  In doing so, she made her point whilst defusing my frustration.  During this time, it sometimes felt like she was a personal trainer – aiming for me to reach that one goal and always giving instructions and advise from the sidelines.  It is thanks to her that I can proudly say that I am now a permanent resident of Australia.

Her great attention to detail and honesty that she poured into her work had paid off and I had benefited greatly from it.  I am very grateful for the way she has handled the situation and would highly recommend her to anyone in need of assistance with immigration matters.